Staff Vacancies

Facilities Operative/Security

Provide concierge/building security and maintenance service across the building. Liaise with residents and provide a responsive and polite customer focused service. Log activity/report serious breaches to the nominated officer responsible for the building.

Concierge

• Enable residents to collect parcels between 7-9pm
• Provide a concierge reception service up and until 11pm

Building Maintenance (Interior)

• Reporting building defects, testing of fire and security alarms, changing light bulbs and access codes as required
• Continued decoration and upkeep of the site and corridors and co-ordinating outsourced contractors should demand require
• Re painting apartments
• Ensure the building is free of litter and remains clean. Empty bins
• Visit each floor to ensure the building is clear of obstacles and litter at the beginning and end of a patrol

Building Maintenance (Exterior)

• Ensuring that all areas within the confines of the site (including car park) are free from litter.
• Ensuring the upkeep/cleanliness of the communal areas, including the car parking, bin stores and the maintenance of landscaping.
• Ensure refuse and recycling is ready for collection by third party refuse collection.
• Making sure that all drains and gullies are free flowing and clean.
• Maintenance of the podium paved areas and steps leading to the car park ensuring they are clean, tidy and hazard free.
• Carrying out regular foot patrols within defined areas as an effective deterrent in the protection of the client’s property and assets.
• Mowing grass (at times agreed with line manager likely at weekends or evenings after 8.30pm) and ensuring pavements and boundaries are weed-free.
• Hosing down bin stores

Health & Safety

• Comply with procedures in the event of fire, flood, breaking and entering, accident or major damage
• Submit detailed reports on discovery of issues relating to health and safety and crime to the relevant authority verbally and in a report form as required

Cleaning

• Vacuuming/dusting reception area
• Disinfecting/Cleaning communal door handles and push plates
• Rotating full bins with empty ones and ensuring they are in place for collection and returned to bin stores
• Checking for carpet stains and cleaning using carpet cleaner vacuum

Security

• Monitor CCTV. Check Alarms are functioning
• Deal with noise nuisance and address resident issues whilst on duty
• Deal with smoking complaints and address resident issues whilst on duty
• Carry out routine search procedures in line with Company policy in a sensitive manner (including vehicles, buildings and persons (provided consent is given)
• Carry out scheduled security patrols of the building
• Effective handling of all incidents falling within the security remit and if necessary escalation of such incidents to the relevant authority, i.e. reporting any suspicious persons to relevant authorities
• Provision of locking service as required; locking doors and gates as required by the client. Ensuring effective access control to the client’s premises, examining documentation to ascertain the authenticity and authority to gain access
• Safeguarding of clients keys; issuing and recording all movements of keys within the client’s premises
• Responding to calls outside normal working hours as a result of break-ins etc. and/or the setting off of the burglar alarm(s)
• Take responsibility for routine and non-routine opening of premises and grounds

Front of house duties

• Assisting and accompanying visitors to their destinations within the complex
• Act as a point of contact for staff and visitors
• Maintenance of visitor log, recording incidents and any other issues that may be required by the client

Deliveries

• Ensuring effective distribution of packages, while keeping parcel delivery room organised
• Take delivery of stores, materials and other goods and conveying them to their points of distribution

Management Systems

• Work within the Company’s Quality Management System and Environmental Management System to ensure compliance with internal policies, procedures, and Environmental legislation and Regulations
• Adhere to target set for maintenance turnaround - 4 hours for emergencies, 8 hours for same day, 72 hours for standard, and 5 days for make-ready and preventative jobs

Essential

• At least five years work experience
• Ability to carry out a diverse range of repair jobs and manage a work schedule
• Professional attire at all times whilst representing the company
• Ability to work punctually and autonomously
• Ability to observe and accurately record incidents as they occur
• Capable of prioritising workloads and is flexible in their approach to a variety of tasks
• SIA Door and/or CCTV licence (training Will be provided to the right candidate
• High standards with regards to: efficiency, energy, communication, organisation and planning

Desirable

• Qualified First-Aider
• Experience within a similar position is preferred

Reference ID: Merlin Wharf
Expected start date: 31/05/2021

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