Formed in 1992, 1st Choice Facilities Services Limited have grown to be a thriving, customer-focused FM service provider. We excel in delivery, client satisfaction and peace of mind.
1st Choice are one of the UK’s fastest growing workplace service providers. Our diverse product and service portfolio covers everything you need for your properties and buildings; from interior design services, to fit out, to maintenance. With over 1,000 clients to date and nearly 5,000 successfully completed projects, our client satisfaction record stands at 100%; an achievement we are proud of. We strive to improve the experience of work and leisure, while simultaneously making life easier for our facilities, building and people management clients.
As a private limited company, we’re driven by skilled and attentive management rather than shareholders. While we have both an established reputation and a recognised presence in the marketplace, we haven’t forgotten our roots of flexible, innovative, service-oriented excellence, driving down the cost of buildings maintenance and facilities management.
Our business is built around its people. We work hard to attract employees and subcontractors who share our outlook and our commitment to nurturing talent means that retention is high. Our smart uniforms and ID cards make 1st Choice people instantly recognisable to you, your colleagues and your visitors. You can add your logos to our uniforms too, so that everyone can see we’re a part of your team.
With our national reach, each community where we work is important to us. 1st Choice recruit locally wherever and whenever we can, providing employment opportunities across all areas of the UK and allowing us to offer our clients the best service, wherever they are. We are active in a variety of community projects and regeneration initiatives, helping keep locally earned income in the local economy. 1st Choice are an ethical company who always seek to do more than the statutory requirement.
Managing out risk – Contractual liability and operational risk are writ large in our business: for us as facilities management provider – and you as the client. It’s multi-layered and complex. A collegiate, partnership approach from the outset drives mutual trust and confidence.
The risk buck stops with us. From people, equipment, safety, property and environment across maintenance, cleaning, security, third parties and sub-contractors. We treat it very seriously, taking a strategic view of facilities management risk control across every project we deliver and for every client we work with. And every project is different, not a checklist exercise. We collaborate closely with you when designing your facilities management programme to lower the likelihood of accidents, failures and breaches.
We audit, identify and isolate risk and then transfer it through our insurers so all exposures align precisely with contractual, operational, regulatory and legislative need through bespoke public liability, professional indemnity and motor fleet covers.
Then there’s behaviour: we take great care that our employees and contractors understand exactly how their actions relate to consequence.
With a very high people retention rate, that understanding becomes cumulative and is an embedded part of our professional approach to alleviating risk. It’s part of our right first time service excellence ethic and we believe it sets us apart in the market – helping give you the long-term confidence, security and peace of mind that’s the bedrock of a successful partnership.
